Newcastle Accommodation Management provide professional property management services for short term accommodation across Newcastle city.
For owners of individual investment properties, we offer full marketing, reservation, guests services and housekeeping. Depending on the type and style of the properties, they are marketed using the business names 'Newcastle Short Stay Accommodation', 'Beau Monde Apartments Newcastle', 'Newcastle Executive Homes' or some other business name appropriate to the style of property and target market.
We also offer comprehensive marketing, reservation and accounting services to established accommodation businesses, such Bed & Breakfast operators, Apartment Hotels, Hotels, Motels and Motor Inns.
Our services provide the following benefits to property owners when compared to long term rentals or do it yourself hosted accommodation.
The team at Newcastle Accommodation Management are dedicated to maximise the bookings and rates for every property under management to generate maximum income for our property owners.
Rate Optimisation - Our extensive experience ensures that we obtain bookings for your property at the best possible rates. We actively manage and fine tune rates based on the property features and quality, customer feedback, time of year and season, demand and special events.
Direct Booking Website - We aim for the majority of our booking to come directly through our own web site, thereby reducing the commissions that we pay and the overall management expenses.
Professional Presentation - Our scale and professionalism ensures that your property stands out from the crowd to attract quality customers.
Targeted Advertising - Our advertising campaigns are delivered through a number of channels, including online search and social media, to target customers actively looking for quality accommodation.
Third Party Booking Sites - We list your property on the worlds biggest booking sites, including expedia, wotif, lastminute and booking.com.
The commission payable to these sites is additional to our management fees.
Email Marketing - We maintain an active email marketing list, with regular communications to engage past and future customers.
Listing with Newcastle Accommodation Management removes the stress from property management. We manage everything for you including advertising and marketing, guest communications, check-in, cleaning, linen and more.
Property Listing - We manage all aspects of your property listing on our own web site and the popular third party booking sites, including professional photography. Depending on the location and style of your property, it may be grouped with similar type properties or listed individually.
Professional Cleaning - We organise professional cleaning of your property after every checkout. This includes the provision and laundering of quality linens and replenishment of guest toiletries. Cleaning costs are charged back to the property owner on a cost recovery basis.
Guest Communications - Our professional team manage all stages of communication with potential guests, from initial inquiry, pre-arrival, during the stay and after.
Account Management - Our systems and processes are in place to ensure timely collection of payments from our guests without you having to chase the money. Remittences are made to property owners on a monthly basis, after deduction of cleaning expenses, third party commissions and management fees.
Guest Services - In addition to providing personalised check in and check out services, our team is available for any issues or inquires that the guests may have during their stay.
Property Maintenance - We actively monitor your property for any maintenance issues, through observation during cleaning, regular maintenance inspections or guest feedback. Depending on the nature of the issue, we will arragne rectification or liase with you for the appropriate resolution.
Our experienced team have had many years managing short term accommodation businesses. Our skills and experience provide peace of mind that your investment property is being well looked after.
Experience - The team at Newcastle Accommodation Management have had over 15 years experience in the accommodation and hospitality industries. Our strengths in revenue management, marketing and operational management provide assurance that we will deliver on performance targets.
Review Management - We understand the importance of good online reviews. We actively manage the customer's accommodation experience to ensure regular postitive reviews on review sites such as Trip Advisor, and online travel booking sites, such as Expedia and booking.com.
Monthly Reporting - We provide individual monthly reporting to every property owner which includes details of nights booked, rates, overall yield, expenses and management fees.
Here to Help You - Our team is always available to answer any questions or queries that you have. We welcome feedback and suggestions on how we may improve our service, or customise our processes to suite your property or your individual needs.
